At Flower Lei, we are committed to delivering the highest quality fresh Hawaiian flower leis to our customers. We want you to be completely satisfied with your purchase. Please review our return policy below for details on returns and replacements.
No Refunds, All Sales Are Final
Due to the perishable nature of our products, except as provided below, all sales are final, and we do not offer refunds or returns for the goods purchased on our Service.
We will not be responsible for lost or stolen packages, delays in shipment due to weather conditions, incorrect address provided, labor disputes or any other kind of disruption during transportation. We do guarantee the freshness of our Leis as long as there is no disruption in delivery. We do NOT guarantee freshness if the recipient is not home and the package is left outside. (A tracking number will be sent so you can monitor your shipment.)
By agreeing to these terms and conditions, you agree that your delivery will be shipped without a signature required. Flower Leis is not responsible for lost or stolen packages. If you would like to sign for your package, please contact us before your order ships.
Eligibility for Replacement
You may be eligible for a replacement lei under the following circumstances:
a. Wrong Item Delivered:
If you receive the wrong item in your order, please contact us immediately to request a replacement. We will arrange for the correct item to be delivered to you at no additional cost.
b. Substandard Condition:
In the rare event that your lei arrives in substandard condition, please reach out to us within three days of receiving the product. We may require photographic evidence of the substandard condition. If the condition is verified, we will send you a replacement lei.
In hot climates or summer weather, it is advised that certain products should be shipped overnight to maintain freshness. Please select the appropriate shipping option. If this advice is not taken, we cannot be responsible for the condition of the lei when it arrives. Our leis are shipped via third-party carriers, Fedex or UPS. We have no control over where or how they store packages.
Non-Delivery:
If your lei order was never delivered, please notify us within three days of the expected delivery date. We will investigate the issue, and if the non-delivery is confirmed due to our error, we will send you a replacement lei. However, we are not responsible for stolen items.
Delivery Delays and FedEx Claims:
If your delivery is delayed by FedEx, we can try to file a claim on your behalf. Please note that FedEx will not honor a claim if the package was delivered within 24 hours of the requested delivery date. For this reason, we do not recommend Saturday delivery. If a Saturday order arrives on Monday instead, FedEx will not approve the claim.
How to Request a Replacement
Please contact our customer support team at email@flowerleis.com or 808-798-6125 to request a replacement lei. Provide your order details and a description of the issue, and we will assist you promptly.
Cancellation Policy
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel your order, please contact us as soon as possible, within 48 hours of scheduled shipping. Cancellation requests will be considered on a case-by-case basis.
Exceptions
Some products or situations may be exempt from this return policy. Any exceptions will be clearly stated in the product description.
If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us:
email@flowerleis.com
808-798-6125
